Return & Refund Policy

Return & Refund Policy

30-Day Easy Free Returns

At Modora, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: We’ve got you covered! Return shipping is on us, so you won’t pay a cent for sending it back.

How to Return an Item

  1. Contact Us: Email our team at info@modoraparis.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send it Back: Drop your package off at your nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After the inspection, your refund will be processed. It usually takes 5 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
  • Exchanges: Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items: For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information

Address: Unit 2A, 17/F Glenealy Tower, NO.1 Glenealy, Central Hong Kong

E-mail:  info@modoraparis.com

FAQ: Frequently Asked Questions
Tel: +1 307-336-3055

Contact Form

Customer service hours: Monday to Saturday: 9:30 am to 7:00 pm

We do our best to reply to your e-mail within 1-2 days.