FAQ

FAQ

Welcome to the Modora Paris FAQ page. We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Below are the estimated delivery times for all packages:

  • Handling time: 1-2 business days (Monday to Saturday)

  • Transit Time: 5-7 business days (Monday to Saturday)

  • Estimated delivery time: 6-9 business days

    All orders are handled: Monday to Saturday: 9:30 am to 7:00 pm

    For more details, refer to our Shipping Policy.

    Question #2: Do you offer free shipping?
    Answer: Yes, we offer free shipping within France.

    Question #3: Where is Modora Paris located?
    Answer: Modora Paris is an online fitness equipment store based in France, offering a wide range of high-quality fitness equipment exclusively to customers across the country. We ship only within France, ensuring that our customers receive their orders quickly and efficiently.

    Question #4: What payment methods do you accept?
    Answer: We proudly accept the following payment methods:

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Google Pay
    • Maestro
    • MasterCard
    • Shop Pay
    • Union Pay
    • Visa
    • Paypal

    For more information refer to our Billing Terms & Conditions.

    Question #5: What if I receive a defective product?
    Answer: If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days.

    You can find more details in our Return Policy.

    Question #6: Can I cancel my order after it’s placed?
    Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order.

    Question #7: What is your return policy?
    Answer: We offer a simple return process. For more details, please review our Return Policy.

    Question #8: When will I get my refund after returning a product?
    Answer: Once we receive and inspect your returned item, your refund will be processed. It usually takes 5 to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.For more details, please refer to our  Return Policy

    Question #9: Do you offer any warranties or guarantees on your products?
    Answer: Yes, we provide a 30-day warranty on all purchases.More details are available in our   Return Policy.

    Question #10: How can I contact customer support?
    Answer: You can reach our customer support team by visiting the Contact Page or sending an email to   info@modoraparis.com.

    Question #11: Do you ship internationally?
    Answer: No, we currently ship only within France.

    Question #12: Do you have a physical store location I can visit?
    Answer: No, we are an online-only store, allowing us to provide the best prices and widest selection.

    Question #13: Can I place a bulk order for my business or organization?
    Answer: Yes, we accept bulk orders. Please contact our customer support for more details.

    Question #14: What is the process for exchanging a product?
    Answer: For information on exchanging a product, please see our Return Policy.

    Question #15: How can I track my order?
    Answer: You can track your order through the Track Order page on our website.

    For More Information

    Address: Unit 2A, 17/F Glenealy Tower, NO.1 Glenealy, Central Hong Kong

    E-mail:  info@modoraparis.com

    FAQ: Frequently Asked Questions

    Tel: +1 307-336-3055

    Contact Form

    Customer service hours: Monday to Saturday: 9:30 am to 7:00 pm

    We do our best to reply to your e-mail within 1-2 days.